Privacy Policy
About This Policy
By using our website or submitting your personal information to us, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our website or submit personal information to us.
Lopez Ranch Properties operates as a private, family-owned hunting ranch and hospitality business. We collect and process personal information primarily to respond to booking inquiries and to provide the experiences and services you request.
Information We Collect
We collect personal information that you voluntarily provide to us, as well as certain technical information that is automatically collected when you visit our website.
- Contact Information: We collect your name, email address, and phone number when you fill out our availability request or contact form, send us an email, or call us directly.
- Booking Details: When you request a reservation, we collect information such as your preferred dates, group size, hunt type, lodging preferences, and any special requests you share with us.
- Payment Information: Payment details such as billing information are collected securely at the time of deposit or final payment through a third-party payment processor. Lopez Ranch Properties does not store full credit card or payment account numbers on our systems.
- Usage & Technical Data: When you visit our website, certain information is collected automatically, including your IP address, browser type, device type, pages visited, time spent on the site, and the URL that referred you to us. This data is collected through website analytics tools such as Google Analytics.
- Cookie Data: Our website uses cookies to collect session identifiers, user preferences, and analytics tracking data. Please see Section 5 for more details on how we use cookies.
- Communications: If you send us an email or message through our contact form, we retain the content of that communication along with your contact details in order to respond to your inquiry.
We do not knowingly collect sensitive personal information such as government-issued identification numbers, financial account details, or health and medical information unless specifically required for a booking or legal compliance purpose, in which case it is collected only with your knowledge.
How We Use Your Information
Lopez Ranch Properties uses the personal information we collect for the following purposes:
- Responding to inquiries: To reply to your availability request, questions, or other correspondence in a timely and helpful manner.
- Booking and reservation management: To confirm, coordinate, and manage your booking, including communicating package details, arrival instructions, and pre-trip information.
- Payment processing: To collect and process deposits and final payments associated with your booking, using secure third-party payment methods.
- Service delivery: To provide the hunting, lodging, meals, and ranch experiences included in your confirmed package.
- Communications: To send you booking confirmations, updates, and relevant pre-arrival information. We do not send unsolicited promotional emails or marketing newsletters without your opt-in consent.
- Safety and legal compliance: To comply with applicable Texas and federal laws, including licensing and hunting regulations, and to maintain records required for legal or regulatory purposes.
- Website improvement: To analyze website traffic, usage patterns, and visitor behavior in aggregate to improve the performance and content of our website.
- Business operations: To maintain internal records, manage business relationships, and support our legitimate business interests as a private ranch and hospitality operation.
We do not knowingly collect sensitive personal information such as government-issued identification numbers, financial account details, or health and medical information unless specifically required for a booking or legal compliance purpose, in which case it is collected only with your knowledge.
How We Share Your Information
Lopez Ranch Properties does not share your personal information with third parties except in the following limited circumstances:
- Service providers: We may share your information with trusted third-party vendors who assist us in operating our website or processing payments (such as payment processors and email service providers). These vendors are contractually required to keep your information confidential and use it only for the purposes for which it was shared.
- Legal requirements: We may disclose your information if required to do so by law, court order, or regulatory authority, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Lopez Ranch Properties, our guests, or others.
- Business transfers: In the unlikely event of a sale, merger, or transfer of all or a portion of our business, your personal information may be transferred as part of that transaction. We will notify affected parties as required by applicable law.
- With your consent: We may share your information for any other purpose with your express consent.
We do not share guest information with other hunting outfitters, marketing companies, data brokers, or any third party for advertising or promotional targeting purposes.
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and to understand how visitors use our site.
- Essential cookies: Required for the website to function correctly. These cannot be disabled without affecting website performance.
- Analytics cookies: Used to collect anonymous information about how visitors interact with our website (pages visited, time spent, traffic sources). We use this data in aggregate to improve our site. We use tools such as Google Analytics for this purpose.
- Functional cookies: Allow the website to remember your preferences and settings to improve your experience on return visits.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Most browsers provide instructions on how to manage cookie settings in their help documentation.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing our services, maintaining business records, and complying with applicable legal obligations.
- Booking records and associated personal information are retained for a minimum of seven (7) years for tax, legal, and accounting purposes, as required under Texas and federal law.
- General inquiry records (non-booking inquiries that did not result in a confirmed reservation) are typically retained for up to two (2) years.
- Website analytics data is retained in accordance with the data retention policies of the analytics platform in use (e.g., Google Analytics default retention periods).
- When your personal information is no longer needed, we will securely delete or anonymize it in accordance with our standard data disposal practices.
Data Security
Lopez Ranch Properties takes the security of your personal information seriously. We implement reasonable and appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
- Our website uses SSL/TLS encryption (HTTPS) to protect data transmitted between your browser and our web server.
- Payment transactions are processed through secure, PCI-compliant third-party payment processors. We do not store full credit card or payment account numbers on our systems.
- Access to personal information is restricted to ranch staff and team members who need it to perform their job responsibilities.
Please note that no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. You provide your personal information at your own risk.
Your Rights & Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information. Lopez Ranch Properties respects these rights and will make reasonable efforts to accommodate your requests.
- Access: You may request a copy of the personal information we hold about you.
- Correction: You may request that we correct inaccurate or incomplete personal information we hold about you.
- Deletion: You may request that we delete your personal information, subject to our legal retention obligations and legitimate business needs.
- Opt-out of communications: If you have received any promotional communications from us, you may opt out at any time by contacting us directly. Note that transactional communications related to an active booking cannot be opted out of.
- Do Not Track: Some browsers include a "Do Not Track" feature. Our website does not currently respond to Do Not Track signals, but we do not engage in cross-site behavioral tracking.
To exercise any of these rights, please contact us using the information in Section 12. We will respond to your request within a reasonable timeframe, typically within 30 days.
Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information promptly.
If you are a parent or legal guardian and believe that your child under 13 has provided us with personal information, please contact us immediately using the information in Section 12.
Third-Party Links
Our website may contain links to third-party websites, including but not limited to social media platforms (Facebook, YouTube, Instagram), mapping services (Google Maps), and Texas Parks & Wildlife resources. These links are provided for your convenience.
Lopez Ranch Properties does not control these third-party websites and is not responsible for their privacy practices, content, or security. We encourage you to review the privacy policies of any third-party websites you visit through links on our site. Clicking on third-party links is done at your own risk.
Changes to This Privacy Policy
Lopez Ranch Properties reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or applicable regulations. When we make material changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information. Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of those changes.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the personal information we hold about you, please contact us using the information below. We are happy to assist.
Lopez Ranch Properties
Phone: 956-237-1863 | 956-237-8776
Website: lopezranchproperties.com